Job Description

To ensure the expansion of our Operations Centre in Sofia, Bulgaria we are now looking to recruit a Supervisor, Medical Informaton with English. 


•Leads the program as the SME, including product knowledge and elevated contact issues, and as the product, service and associate champion. 

•Drives all program systems and processes to ensure that production and quality expectations are achieved and meet or exceed all client contractual requirements. 

•Initiates partnership with internal departments to develop and implement program specific plans for the team or individuals; assists with program training, quality monitoring, financial reviews and program reporting. 

•Continually monitors overall volume and scope of work to ensure appropriate resources are in place to achieve contractual obligations 

•Utilizes independent judgment, to ensure operational efficiencies, conducts ongoing review of operating policies, procedures and work streams. Recommends and implements operational improvements. 

•As needed, develops and maintains a strong partnership with appropriate client representatives and internal business partners to contribute to long term collaboration. 

•Proactively develops a culture of inclusiveness and positive associate relations, developing reward, recognition and incentive programs, assigns and directs work, appraises performance and manages talent. 

•Responds to and complies with any investigations, audits, periodic reviews and complies with all company and client SOPs. 

•Interviews and trains associates, maintains program-related job aids, and internal and external communications. 

•Ensures that all company-related administrative forms and reports are completed, including but not limited to payroll, associate time-tracking and attendance and project results. 

Job Requirements:

•Bachelor’s degree - natural sciences 

•Fluency in English 

•Minimum of one year of experience supervising or managing functions and personnel; 

•Customer service experience preferred. 

•Statistical data analysis skills; 

•Ability to multi-task, excellent time and process management skills; project management skills; 

•Proficiency with Windows-based applications within a network environment; 

•Proven ability to comprehend new systems and technologies. 

What we offer:

•Professional on-boarding and on-going trainings 

•Opportunity to build a career within a leading US Company 

•Competitive salary and performance bonuses 

•Social benefits package 

•Vibrant environment 

Are you willing to build up your career with us? 

We’ll be happy to receive your cover letter and resume in English!

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